We respect your privacy. This policy explains what information we collect on www.pilio82.com, why, and what your rights are.
Who we are
The website is operated by Pilio82. Sales on the website are made by Haklaut VeEnergia, Company No. 515010981, 1 HaOren, Sde Hemed, the official importer of Pilio82 in Israel. For privacy questions: office@pilio82.com or 050-383-9382.
What information we collect
- When you order: name, phone, email, shipping and billing address, and order details.
- When you contact us: the details you fill in the contact form or send us by WhatsApp or email.
- When you browse: technical information such as browser type and pages viewed, through cookies (see the Cookie Policy).
Credit card details are not stored by us. Payment is made through a secure payment processor.
Why we use your information
- To process your order, arrange delivery or pickup, and issue an invoice
- To respond to inquiries, cancellation and return requests
- To meet legal obligations, such as keeping accounting records
- To improve the website, based on statistical browsing data
- To send updates and offers, only if you asked for them and only until you withdraw your consent
Who we share information with
We do not sell personal information. We share information only as needed, with:
- The payment processor - to process payment
- The iCount invoicing system - to issue invoices
- Couriers and delivery companies - to deliver your order
- The website hosting provider (Hostinger) and analytics services
- Authorities, when required by law
Some service providers operate outside Israel, and information may be stored on servers outside Israel.
How long we keep information
Order details are kept for as long as required by tax and accounting law. Other information is kept only as long as it is needed for the purpose it was collected for.
Your rights
Under the Israeli Privacy Protection Law, you may review the information we hold about you, ask us to correct or delete it, and ask to be removed from a mailing list. Contact us by email or phone and we will handle your request.
Information security
The website is protected by encryption (SSL), and access to order details is limited to the team that handles orders.
Changes to this policy
We will update this policy from time to time. The current version will always appear on this page.